Frequently Asked Questions
Appointments & Practice Policies
1. How do I schedule an appointment?
Elevated Health & Wellness is by appointment only. You can schedule directly online through our secure booking portal. Dedicated patient parking is available at our Tinley Park clinic.
2. What is required before my first visit?
All new patients must complete a secure online intake process before their appointment. This allows Keyona to review your medical history, symptoms, medications, supplements, previous treatments, and health goals in advance. Depending on the visit, you may be asked to upload a photo ID, insurance card, recent lab results, or medical records, and sign practice policies.
3. Why do I need to keep a card on file?
A valid credit or debit card is required to be securely kept on file for all patients (both insurance and self-pay). It is used for copayments, deductibles, coinsurance, cash-pay services, non-covered services, and cancellation or no-show fees.
4. Where do you provide care?
Our clinic is located at 6700 167th Street, Suite 3 in Tinley Park, serving Chicago’s South Side and the surrounding south and southwest suburbs. Telehealth appointments are also available to eligible patients located in Illinois, Connecticut, and Tennessee.
5. What is your cancellation policy?
Please give us at least 24 hours' notice to cancel or reschedule. Late cancellations and missed appointments are charged a $50 fee to the card on file.
6. Do you see children?
We see patients ages 12 years and older.
7. Can I book a visit just for a medication refill?
New patients first need a New Patient Comprehensive Visit. W e review your history and address refills at that visit.
8. How much do labs cost?
Cash-pay lab testing varies by testing. Our lab packages include a follow-up visit to review your results. See our Pricing page (LINK IT) for the full list. Some labs can be billed to insurance when they are medically necessary.
Insurance & Payment Options
1. Do you accept insurance?
Yes. We accept BCBS PPO, Aetna PPO, UnitedHealthcare PPO, Cigna PPO, and Blue Cross Community for covered, medically necessary primary care, follow-up, and wellness visits. For other insurance plans, please inquire.
2. What is not covered by insurance?
Insurance coverage does not guarantee payment for laboratory testing, medications, prior authorizations, supplements, weight-loss medications, hormone treatment, IV therapy, peptides, or elective services.
3. What cash-pay services are available?
Cash-pay options are available for services not covered by insurance or for patients who prefer a customized evaluation. These include hormone consultations, functional wellness evaluations, medical weight management programs, IV hydration, wellness injections, peptide consultations, and specialized lab packages.
4. What is included in the Elevated DPC Membership (Direct Primary Care)?
Our Direct Primary Care membership is offered at a Founders rate of $99 per month. It provides direct access, predictable pricing, and ongoing primary care support outside traditional insurance, including comprehensive initial and preventive exams, acute visits, chronic disease management, telehealth, and direct secure messaging.
Clinical Services & Treatments
1. What is your clinical approach to wellness?
Our care is lab-driven, individualized, and focused on helping patients understand what is happening in their bodies rather than simply treating isolated symptoms.
2. What wellness and supportive therapies do you offer?
We provide targeted IV hydration therapy (such as Myers’ IV, The Shield, The Glow, and Recharge), vitamin injections (B12, Vitamin D, Glutathione, MICC, Lipo+), and clinical peptide consultations (NAD+, Sermorelin, Tesamorelin, Glutathione). We do not offer research-grade peptides.